|1.||What is the address of iKang's corporate headquarters?|
| ||B-6F, Shimao Tower, 92A JiangGuo Road, Chaoyang District, Beijing, 100022, People’s Republic of China|
|2.||Where is iKang traded and what is its ticker?|
| ||iKang is traded at Nasdaq under the ticker of "KANG".|
|3.||How can I buy the Company's stock?|
| ||iKang’s share is traded at Nasdaq under the ticker of "KANG". You may also contact our depositary bank, JPMorgan Chase Bank, N.A. for more details.|
|4.||When does iKang's fiscal year end?|
| ||iKang's fiscal year ends on March 31.|
|5.||Who is iKang's auditor?|
| ||Deloitte Touche Tohmatsu Certified Public Accountants LLP.|
|6.||Who is iKang's Depositary Bank?|
| ||The Depositary Bank is JPMorgan Chase Bank, N.A.|
|7.||When was the company established?|
| ||The Company was established in 2003.|
|8.||How many medical centers/branches you have?|
| ||We have 80 self-owned medical centers in 22 of the most affluent cities in China, and approximately 400 third-party service provider facilities in over 150 cities.|
|9.||Where are the locations of your medical centers?|
| ||Our 80 self-owned medical centers are located in 22 of the most affluent cities in China, namely Beijing, Shanghai, Guangzhou, Shenzhen, Chongqing, Tianjin, Nanjing, Suzhou, Hangzhou, Chengdu, Fuzhou, Changchun, Jiangyin, Changzhou, Wuhan, Changsha, Yantai, Yinchuan, Weihai, Weifang and Shenyang, as well as Hong Kong.|
|10.||What is your business model?|
| ||We primarily serve our corporate customers who contract the Company to provide medical examination services to their employees and clients. We also directly market our services to individual customers.|
|11.||What's special and advanced of your IT system?|
| ||Our information technology systems serve our customers and ensure the increased efficiency of our business by monitoring each center’s performance, refining resource allocation, responding to changes in geographic markets, tracking consumption patterns and proactively directing customers to certain locations and services. We have a highly scalable and advanced information technology infrastructure designed to satisfy the requirements of our operations, to support the rapid growth of our business and website traffic and to ensure the reliability of our operations as well as the security of customer information. The main components of our technology architecture include the following:|
As of December 31, 2013, we employed 27 full-time engineers based at our headquarters to operate our network infrastructure, and each self-owned medical center employed one to three information technology staff depending on center size. We believe that these intelligent systems and our sophisticated online health records increase the stickiness of our services and help us convert customers who first come to us under corporate accounts into additional individual paying customers.
Privacy and Security of User Data. We store customer data on a limited number of servers which have industry standard authentication mechanisms and which are maintained by our own information technology staff. When customers access their health information online, they do so through a password-protected encrypted website.
Tailored Customer Program and Interface. We offer corporations and individuals a convenient and interactive information technology platform to access medical reports and data. In particular, we have designed an interface where corporate customers can view trends and statistics about their employees’ health conditions on an aggregated and anonymous basis, while individual customers can retrieve their personal health information. Our information technology system allows us to combine a sophisticated in-depth results analysis to monitor an individual customer’s health condition with professional personal medical recommendations.
Servers and Bandwidth. We own over 40 servers which are currently located in leased space within the Beijing Internet data center of a third-party content distribution network, or CDN, provider. Our CDN provider provides us with access to bandwidth from China Telecom and China Unicom, two of China’s three major telecommunications carriers. We do not have a separate agreement for mobile bandwidth. Our CDN provider provides the leased space for our servers and the Internet connectivity, but the servers are maintained by our information technology staff. The CDN provider has no access to their contents. Our disaster recovery plan works on two levels: (i) real-time movement of data to other host servers if necessary or (ii) complete system restoration using backup files that are created weekly and stored separate from the servers where the data originated.
Integration with Third-Party Service Providers. The degree of systems integration between our third-party service providers and us varies. All our third-party service providers access patient scheduling data using a booking system we designed functions similar to an online travel website. Selected providers participate in an online electronic settlement system for sending payment requests to us. We have provided certain modules of our systems such as the software for collecting medical examination results to selected providers. The complete integration of medical records and test results held by third-party service providers into our systems is currentlysignificantly limited by privacy regulations promulgated by the NHFPC and local health bureaus, in particular in Guangdong province.
Performance Management and Revenue Maximization. Our information technology system provides valuable data for management to monitor, evaluate and make important business decisions on a timely basis. It also enhances our ability to manage our overall operation and therefore allows us to maintain product and service quality and consistency while growing rapidly. We manage customer traffic across our medical centers to maximize overall occupancy and enhance our customer satisfaction by improving appointment efficiency and accuracy. We also monitor the consumption of consumables as part of our centralized procurement system. Our system allows our management to centrally control pricing across our network. We track industry-wide pricing information to determine our pricing structure across products, locations and seasons to enhance revenues by optimizing daily occupancy.
We rely on the intellectual property laws and confidentiality agreements with our employees, customers, third-party service providers and others to protect our proprietary rights. We have registered 11 copyrighted software programs that we developed ourselves for managing our operations. In addition, we entered into a confidentiality agreement with each of our employees pursuant to which prohibit our employees from disclosing any confidential information concerning our proprietary technology.
|12.||What is your expansion goal and strategy?|
| ||We have a clear expansion goals as stated below:
To realize these goals, we also have set the following strategies:
- To further strengthen our leading position in the industry in China
- To continue to gain market share from the public sector
- To expand the scope of Company's service offerings
- Expand the breadth and depth of the services platform
- Continue to expand the nationwide network coverage
- Expand the existing customer base and attract new customers
- Further upgrade the service standards to enhance customer experience
- Continue to develop technology-enabled health management solutions and improve operational efficiency
|13.||How long has your management team served the Company?|
| ||Mr. Ligang Zhang, our chairman and CEO, is the founder of iKang, has been with iKang since December 2003. Ms. Feiyan Huang, Director and COO, has served us since February 2005, while Mr. Yang Chen, the CFO, joined the Company since April 2013.|